" I Love solving fuzzy problem and creating artistic visuals for all. "

Led a cross-functional team of 15+, overseeing design, UXR, and product strategy. Managed design system development, aligning with our cloud-based marketer software suite. Designed flows around APIs, LLMs (OpenAI ), and NLP to automate marketing tasks.

Facilitated 20 participatory design workshops with an intergenerational group of children (ages 7-11) to research new technologies such as VR, AI, and learning activities for children with children. Analyzed the sessions and interviewed the children and their parents to better understand their PD experience. Co-worked with Dr. Jason Yip and 10 research assistants.

Led and shipped TSMC chips manufacturing platform, resulting in reducing the time required to find technical documents by 70%. Developed UX and interaction design, creating user flows for B2B products, and implemented iterative improvements along with conducting A/B testing to validate design assumptions and enhance user satisfaction. Crafted and maintained design system and implement WCAG 2.2 Level AA accessibility standards to ensure consistency and efficiency across all product interfaces. Collaborated with a cross-functional team of 15 engineers, 2 project managers, and 10 stakeholders to ensure high-quality implementation.

Conducted UX design, conversational user interface (CUI) design for B2B and B2C products with clients. Worked with a variety of client types and scales such as Audi, TOYOTA, PDIS, Chinatrust Commercial Bank and Delta Electronics. Led usability testing and market research for Audi and TOYOTA to assist with product strategy alongside 1 project manager and 1 user researcher.

Initiated interface design, new product features, user research and design systems for hospital websites, the responsive website was adopted by Minister of the Digital Development Department to enhance usability and user experience, achieving a‬‭ System‬ Usability Scale (SUS) score of 90‬‭ and secured 80%‬‭ user satisfaction.‬‬‬‬‬‬‬‬‬‬

Analyzed data and contributed to a website redesign, addressing Microsoft Taiwan’s low conversion rates, and boosting conversion rates by 20%. Designed graphics and layouts for monthly data analytics reports, enhancing the visual representation of data insights. Hold multiple webinars and seminars for Microsft Azure and AI recognition systems to promote online cloud service for small and medium-sized enterprises.

Evaluated and reported on the effectiveness of promotional campaigns, optimizing results and informing product marketing strategies at Xiaomi Technology. Boosted user engagement by 50% through strategic social media content creation, strengthening customer relations and brand loyalty. Designed graphics and layouts for monthly data analytics reports, supporting the communication of marketing and product performance.